Scaling From Pilot To 10+ Hospitals

The system should handle site-specific integrations while keeping the internal workflow model consistent across hospitals.

Hospital Onboarding Plan

Onboarding should be a repeatable rollout workflow, not a one-off integration project. Hospital-specific setup can vary, but the internal study states and review workflow should stay consistent.

Phase What happens Completion criteria
Setup Register facility, supported modality scope, expected volume, integration mode, and any report status/handoff destination. Facility config exists and required contacts/owners are known.
Connectivity Configure DICOM receipt/fetch path and validate basic metadata mapping. Test studies arrive with expected study, series, and accession references.
Shadow validation Run ingestion and AI in monitor-only mode using test or shadow studies. Display assets, AI outputs, latency, and error rates look reasonable.
Pilot review Invite pilot radiologists and validate eligible-study activation, finding feedback, and optional sidecar draft workflow. Radiologists can complete sample cases without support intervention.
Report status handoff Validate how the sidecar records or receives legacy report completion status. Completed reports in legacy systems can be correlated back to sidecar review state.
Expand volume Review early dashboards before increasing study volume or adding modalities. Operational metrics are stable enough for broader rollout.

Operational Controls

Control Design
Idempotency All ingest and export jobs use stable keys so retries do not duplicate studies or reports.
Dead-letter queue Jobs that fail repeatedly are isolated with error context and visible operator actions.
Per-facility configuration Feature flags, model enablement, supported modalities, templates, and handoff destinations are tenant scoped.
Model version tracking Every AI finding links to the run and model version that produced it.
Latency SLOs Track time from study receipt to AI-ready and from sidecar review completion to legacy report status confirmation where available.

Dashboards

Operational dashboard

Ingest volume, queue depth, failed jobs, inference latency, activation eligibility, and hospital-specific error rates.

Workflow dashboard

Studies waiting for review, radiologist assignment load, review duration, AI acceptance/edit/rejection rates, and report status correlation.

Deployment Model The initial design can support cloud-hosted, hospital-hosted, or hybrid deployment; the integration boundary should stay explicit either way.